Contact Us
We value your questions, feedback, and concerns. Our customer service team is here to help you with any inquiries about our products, orders, returns, or your experience on our website.
Customer Service Hours
Monday – Friday: 9:00 AM to 6:00 PM (Pacific Time)
Saturday – Sunday: Closed
All inquiries received outside of business hours will be answered within 1–2 business days of receipt.
Phone
Call our customer service team directly during business hours:
+1 (562) 708-6215
For the fastest assistance with an existing order, please have your order number ready when you call.
Send us an email at:
info@eddiebauerr.sbs
Please include your order number (if your inquiry relates to an existing order) in the subject line of your email to help us assist you more efficiently.
Physical Address (Correspondence and Returns)
Eddie Bauer Retail LLC
Attn: Customer Service Department
1546 Camden Ave Apt 301
Los Angeles, CA 90025
United States
Please note: This is our operational and correspondence address. If you need to return a product, please follow the return instructions provided in our Return & Refund Policy and obtain a return authorization before sending any items to this address.